DOT drug Consent Form Image

What is Dot Drug Testing

Several millions of individuals rely on public transport all over the world. People use this public transportation to go from one place to another, be it within a city or state. Our families, friends, co-workers, and other acquaintances safety are dependent on the person who operates the public vehicles. They must be therefore ensured of not being drug addicts or from any criminal background. This is why drug testing is critical in the public transport industry. A DOT drug test is one such test that is government regulated to ensure the safety of the citizens. Contant NTA,Inc for DOT Drug Testing.

What is the DOT drug testing?

DOT or Department of Transportation has regulated a drug test to ensure this industry to be alcohol and drug-free, referred to as the DOT drug test.

US congress regulated an omnibus transportation employee testing act in 1991. This act directed the department of transportation and its agencies to implement alcohol and drug testing for their employees. This was in view to sustain the travel safety of the workers and the public.

The procedures and rules of drug screening are listed under CFR-Code of federal regulations Title 49 or Part 40. US coast guard and DOT has specific regulations that are valid to the industry. It clearly states the person who has to be tested, under what circumstances, and when.

Difference between a DOT drug test and a regular drug test

The two primary differences are:

  • DOT tests use urine samples, while a regular drug test can be carried out using hair, urine, or saliva.
  • DOT test makes use of the Federal drug testing CCF, also known as Control and Custody Form.

Who needs to get DOT test?

Anyone who is “safety-sensitive” and is an employee of the department of transportation should get tested for alcohol and drugs, according to DOT regulations.

Who is a safety-sensitive employee?

Any employee who has a job with DOT and can harm the safety of himself and the public is a safety-sensitive employee.

Which departments of DOT can come under these positions?

  • Federal aviation administration- Employees include flight attendants, ground security, flight crews, dispatchers in aircraft, and so on.
  • US coast guard- All crew members who run a commercial vessel.
  • Federal motor carrier safety administration– Employees include CDL-commercial driver’s license holders operating CMVs-commercial motor vehicles, automobiles transporting inflammable materials, and carrying over 16 passengers. They need a DOT placard.
  • Pipeline and hazardous materials safety administration– Workers involved in maintenance, operations, and emergency services.
  • Federal transit administration-Mechanics, vehicle drivers, armed security, and controllers.
  • Federal railroad administration-Workers are operating train and engine, signal service, train dispatchers, and others.

Why only industry-specific employees for the DOT drug test?

When taking public transportation to visit someone or for work or flying from one coast to another for any business meeting, you keep your life’s safety in the hands of the operator of the transport and other people of the department. This test assures travelers that they are safe traveling with them, and they take it as their responsibility.

What is DOT drug testing, and what do they test for?

DOT test requests your employer to carry out a drug screening while you have to undergo physical DOT. A DOT drug test makes use 5-panel test. These drug test screens for drugs such as methamphetamines, cocaine, phencyclidine, opiates, and marijuana. Amphetamines that include MDMA and methamphetamine, Opioids include morphine, codeine, hydrocodone, heroin, hydromorphone, oxymorphone, and oxycodone. DOT drug tests are regulated to be carried out by using urine samples.

What is DOT drug testing- How is drug test administered through urine?

There are three steps involved in a DOT drug test. These steps are:

  • Urine collection
  • Lab testing
  • The medical officer did review

DOT drug testing includes the following steps.

  • A specimen collector will check for a photo ID that is valid and current. It can be the employer issued ID, driver’s license, or passport. This is to verify your details.
  • Secure the collection area by access restriction, water sources accessibility, and securing cleaning fluids.
  • Privacy to specimen unless any rule exception to adulteration.
  • Check for unnecessary items or garments by emptying your pocket.
  • A sealed collection kit is handed over after opening it in your presence.
  • After collection, pour it into two different bottles and seal them in front of you.
  • Details of name, DOB, time are provided by you.
  • Finish the documentation.
  • Give you a CCF copy and ship the sealed bottles to CCF.
  • Send it to the lab for tests
  • Once the medical officer receives the report, paperwork is accurately checked.
  • For a negative result, report to a DER-designated employer representative.
  • For a positive result, an interview is set up with you for any legitimate reason medically and, if not, send the report to DER.

What is DOT drug testing- When should the employees take this test?

A DOT drug test is carried on safety-sensitive employees. It is taken:

  • Before beginning your job or pre-employment.
  • When there’s a cause or suspicion that you may be under drugs influence.
  • When any of the trained supervisors suspects or believes the influence.
  • Any observations of concerning behavior, smell, speech, or appearance.
  • Random tests on each of the employees through random selection. Usually finished quarterly.
  • When returning to duty after any drug violation or any rules related to alcohol consumption, testing is done.
  • On return to duty, the employee may be subjected to testing without prior information for about 6 times in the initial year. The testing is carried out under observation.
  • SAP-Substance Abuse Professional handles your follow up a return to duty testing. This is done for 5 years. Depending on the substance and times of testing, this testing is done. This is taken along with other testing needed by DOT.
  • When an employee gets into an accident or is involved in any such criteria, post-accident DOT testing is done. A drug test is carried out within 32 hours and an alcohol test below 8 hours of the occurred accident.

Failing DOT drug test

When you fail the regulated DOT drug test, the employer who hired you must eliminate you from any DOT safety-sensitive work. You are not eligible to perform any such job activities. You may lose your license/certification, too, based on your employment agreement or business policy.


DOT drug testing is carried to safety-sensitive employees to ensure the safety of the lives of the travelers of public transportation, flights, and other means. It is regulated and tested by the collection of urine samples. DOT drug testing ensures the safety of the drivers and the passengers who entrust them their lives.

Advanced Packaging Products – At a Glance

Advanced packaging product involves a standard grouping of various distinctive techniques such as 2.5D, fan-out wafer-level package, system-in-package, and 3D-IC.

Conventional industries depended upon the innovative architectures and conventional chips scaling for a new device. In the case of chip scaling, the notion was to pack additional transistors on a system-on-a-chip or a Monolithic die at every process node. This enabled a faster chip at a lower cost for each transistor. However, the traditional chip scaling was becoming more expensive and difficult at every node.

The driving force for Advanced Packaging Solutions & Products Inc. is positively correlated with the popular Moore’s Law. The wires and transistors shrink, and the length of distance that signals require to travel or to transmit from one part of a chip to another over thin wires increases at every node. These chips are connected together by using thicker pipes that are available in the form of interposers, through-silicon vias, simple wires, or bridges. The signal’s speed can be raised and the energy amount needed to drive the signals can be diminished. Moreover, based on the type of package, there can be lesser physical effects and the components that are produced at different nodes can be combined.

Advanced packaging approaches are being used for wide-ranging products. However, the initial concern about time and cost continues to slow down the process of adoption. EDA firms have developed new tools that automate the process of advanced packaging and OSATs are continually refining these processes, making it less expensive and more predictable.

There are various methods by which a chip design can be implemented using heterogeneous integration. The issue with advanced packaging products is the cost factor since the technology still remains really expensive for various niche applications. The companies mentioned below have introduced new packaging technologies which are most likely to address this problem of high cost and also other challenges in this field –

  • ASE has described high-density fan-out technology which supports HBM or high bandwidth memory.
  • Leti and STMicroelectronics jointly have described the 3D packaging technology by using chiplets. The idea of using chiplets involved a list of modular chips in the library. These chiplets can be integrated into a package by using a die-to-die interconnection scheme.
  • TSMC has described details about the next generation 3D Technology and fan-out Technology.

Flip-chip and Wirebond

There was a time when IC packaging was not popular in the industry of semiconductor. The packaging was simple and the cost of packaging was the lowest. However, the advancements enabled chips to have the smaller form factor and this paved their way to an advanced form of heterogeneous integration. If one wants high-performance, he will require different packages that have more I/Os. Worth mentioning there is no single full package that meets all the requirements of both markets.

There is another way by which one can segment the market of packaging and that is by the interconnect type. This includes flip-chip, wire-bond, wafer-level packaging, and TVS or through-silicon vias.

Wire bonder stitches 1 chip to another or substrate by using small wires. The wire bonding process is used in low-cost legacy packaging, memory dies stacking, and mid-range packages.

For processors, however, the wirebond does not offer enough I/Os. Hence, a flip-chip is more superior than a wire bond when it comes to increasing that number. Fan-out on the other hand is in between the two in terms of the I/Os whereas, the 2.5D and 3D are at a far superior end.

Fan-out, Chiplets, 2.5D/3D

Just after the flip-chip, the next that came in the I/O hierarchy was the fan-out. It has recently gained a lot of attention after Apple started using info fan-out packages of TSMC for their iPhones. The package integrates the application processor of Apple and the third-party memory of the same unit. This enables more I/Os compared to other types of packages.

Fan-out does not need an interposer which is why it is much cheaper compared to the 2.5D and 3D technologies. The packaging of the dies is done on a wafer and hence it is known as a wafer-level package. It is split into 2 segments namely, low and high density. The low-density fan-out is used mainly for power management and the high-density fan-out is used for smartphones and servers.

One of the major culprits is the DRAM, the data rates of which seem to have been lacking, especially in the requirements of memory bandwidth. The solution to this problem is HBM or high-bandwidth memory which loads DRAM dies one above the other and connects it with the TSVs. This enables more bandwidth and I/Os.

Generally, the HBM is added in the 2.5D package where the dies are placed of stacked side-by-side on an interposer. The interposer behaves like a bridge between the board and the chips.

Typically, the 2.5D or 3D is very costly the HBM relegated for most of the high-end applications. Moreover, the fan-out packaging with HBM has more advantages over the 2.5D and 3D such as the electrical performance in fan-out which is far superior to the latter.

When it comes to chiplets, there are some challenges too, faced by the industry. The packaging is implemented most commonly in the high-end applications and that has generally brought down the costs.

Integrating the chiplets into the package is not an easy task. The lithography challenges increase as more individual chiplets are used in completing one single package. This leads to interconnect overlays and involves the process of TSV for chip interconnect and the productivity or system throughput which provides the required technical solution at a cheaper cost.

For a heterogeneous integration, the requirements of quality for the devices being integrated are rising rapidly. The requirements are demanding for a more accurate die screening, the value of and the number of ICs put together into a system-in-package is also increasing. For die-level and wafer-level, the subtle or small defects that were previously acceptable have now become unacceptable with the incorporation of the dies in complicated, multi-device packages. The whole heterogenous package can be ruined with just 1 die in the system-in-package.

Biotech Recruiters And The Available Opportunities

Choosing a career is a very exciting but difficult task. There are many different areas from which a person can choose how they want to spend most of their life. It is important to choose a career that allows you to maximize your unique talents and skills. Sometimes professional researchers should step back to see what the future holds. For many of these people, a career in biotechnology seems to be the answer. Here we will look at biotech recruiters at Biotech Partners and the opportunities available in biotechnology so that you can better understand what exactly this career is about and what opportunities arise from choosing this career.

If you are aiming for a career in biotechnology, you may choose to enter the branch of science, which is responsible for taking basic living things like cells and generating new objects that benefit the quality of human life. Taking a job in biotechnology means participating in the development of new products and processes for the benefit of humanity and the quality of life. Before seriously considering a career in biotechnology, you must have a thorough knowledge of chemistry, biology, and other life science areas.

Biotechnology also has far-reaching effects in other different areas, including human health care where inherited diseases, cancer, heart disease, and AIDS are recognized and treated. In veterinary medicine, animal science and animal production, and in agriculture and physiology. A biotechnology company has several departments, each carrying out different tasks and functions. The biotech recruiters focus on finding individuals who have relevant skills and qualifications in filling these positions.

Careers in research and development:

Like any other business, a biotechnology company needs a qualified research team to represent its future. While some research may focus on an application, some may be done to acquire new knowledge that may not need to be applied immediately. Researchers can also work in academic settings such as universities or company facilities. Most importantly, research and product developments are the foundation and foundation of any biotechnology configuration.

Careers in production and quality control:

Biotechnology companies need employees with in-depth knowledge of technical or industrial manufacturing technologies in production and manufacturing. To ensure that finished products meet specifications, a quality assurance group or quality assurance team takes care of the production, research, and development process. This group of experts belongs to the Quality Control department.

Manager career:

Biotechnology companies need managers who can monitor the operation of the business, for example, in production, Research and development, and quality control. These people often hold doctorate-level scientists who have found their way through successes or special successes. Sometimes they also have business training and experience.

Careers in marketing and marketing:

A biotech company requires these professionals to help in the marketing research and conducting analysis of the marketing research data. They also help in assessing and estimating the needs for a certain product, and it would be sold. They advertise, promote, and try to find new markets for products that have already been sold. Sellers negotiate directly with consumers by selling, receiving feedback, etc., and are the most visible representatives of the biotechnology company.

Career Regulatory Affairs

A professional with expertise in this field is required by the biotech recruiter because all biotechnology companies, especially agricultural and pharmaceutical companies, are regulated by federal and state authorities such as the FDA, USDA, and EPA regarding safety, ethics, etc. For manufacturing and products, they need a team of experts and specialists to ensure that the company complies with all the regulations set by these agencies.

Legal career:

An invention or discovery is not immune to copyright infringement without the corresponding patent. As biotechnology companies and businesses are constantly on the lookout for new and better products, they need people with legal expertise to prepare the patent application or to monitor patent laws.

A career in public relations, communication, and training:

Biotechnology recruiters know that their companies must be able to communicate information to the public or other authorities in a language they understand because biotechnology mainly uses technical terms. They must also be able to convince others of the credibility and usefulness of their products. As the company grows, its field of recruitment increases. This would mean the need for more training and development of staff, and therefore more trainers.

Why Hire a Professional pest control company

Pest control can be termed as eradication of animal or insect infestation in a certain residence. Regardless of your country of origin, there are dominant types of pests that will invade your home. Pest infestations have a number of negative effects such as contamination, damage of property, and the creation of an unfavorable atmosphere. In addition, pests cause sickness. Therefore, no one likes pests around the home. However, pest eradication isn’t an easy task, as many individuals may think. Some pests may need professional pest control companies because they come in great numbers, or they are too strong. You should choose a reputable pest control company because they have the right chemicals and equipment to control stubborn pests. Hiring the right pest control company will not only save your fruitful time but also your money in the long-run. Below are different types of pests and animals that need a professional pest control company.

Types of Pests

  • Bedbugs
  • Roaches
  • Bees
  • Ants
  • Termites

Types of Animals

  • Rats
  • Mice
  • Bats
  • Frogs
  • Moles
  • Squirrels
  • Birds

Choosing an experienced pest control company is beneficial because they will investigate to identify the root cause of the pests. This will help them eradicate the pest in a strategical way. Trained and qualified pest control experts offer quality and reliable services. The key reason behind this is that they understand where to treat, know how to handle an infestation, they have been in the field for quite some time, and they have a good reputation. A pest control service is an excellent idea if you’re opting to protect your home against pests.

Key Reasons For Hiring Pest Control Services

1. Hazard

It’s a great idea to hire pest control experts because they have a good understanding of this field. Doing it yourself may cost you a lot because you may cause more harm than cure. For instance, you may mishandle some harmful chemicals which may negatively affect your respiratory system or cause food poisoning. Pest control technicians have enough experience in using various chemical products to control the pest. Recently, pest control firms are going green to minimize environmental pollution.

2. Time and Flexibility

Doing it yourself waste much of your valuable time because you lack the required skills. Pest control company Virginia Beach provides quality work in the given time. The right pest control company will employ the proper chemical product at the required time. This is the key to success in this field.

3. Customized Plans

The provision of the best protection techniques plays a crucial role when protecting your home from invaders. Expert service providers will set their objectives and plans that will satisfy your tastes and preferences. Due to their expertise, they will consider some key factors, such as the level of infestation, type of pest, long-term prevention, and size of your home.

4. Risks

It’s not a good idea to perform the task on your own because you may use the wrong pest elimination method. It’s, therefore, fundamental to hire expert service providers because they clearly know how to deal with various types of pests. In addition, professionals will ensure that your family is safe from harmful chemicals that can cause illnesses. The right pest control company will save much of your time, which can be used in a productive way in your area of specialization.

5. Cost Minimization

For instance, if pests destroy your property, you’ll have to spend a considerable amount of money on repairs and maintenance practices. A reputable pest control company will perform a thorough pest inspection to identify the right chemicals and tools to use. Hiring an experienced service provider will save your money in the long-run.

Tips For Choosing the Best Pest Control Service

1. Treatment Method

The best service provider will perform an in-depth inspection to identify the source of pest infestation, the type of pest, and the extend of the problem. An expert pest control company will, therefore, plan on the best approach to use so as to give the best outcome.

2. Excellent Reputation

The best pest control company will have a good track record. Pest control companies in Virginia Beach have dealt with various pest infestations. They have good reviews and ratings from their clients due to high quality work. If you’re selecting the best, ask your friends and colleagues if they know any experienced company. Short-list these companies by asking their customer service questions regarding the company.

3. Licensed

A licensed pest control company is recognized by pest control authorities or the local health department. Research shows that a licensed company has a high probability of providing quality services compared to unlicensed companies. Uncertified pest control companies are operating against the law. Therefore, their reputation is ruined. A licensed company will not only adhere to pest control rules but also the latest innovations and development in the industry.

4. Experience

An experienced pest control company will have more knowledge about this field. The key reason behind this is that they have dealt with various pests in the past. An experienced pest control firm will answer all your questions. A reliable company will not only be friendly to you but also provide you with more information. The best company will give you tips and guidelines to prevent further infestations in your home.

5. The Right Equipment

Recently, due to advanced technology, a reliable pest control company should have the latest equipment. You should consider not only their equipment but also their chemicals. Consider choosing a company that prefers organic chemicals to inorganic chemicals. The key reason behind this is that you’ll be conserving the environment. Also, you’ll be protecting your family members from health problems associated with pesticides.


Hiring pest control company Virginia Beach is important because they have the right skills and experience in this field. Expert service providers from Virginia Beach have the ability to assess the seriousness of the infestation and determine the right method to use. Hiring professionals will give you peace of mind because you’ll be guaranteed of quality services.

Know the benefits of employee sensitivity training for employees.

The present diverse workforce has become even more important for helping the organization to achieve its goals and objectives and for this the employees need to work comfortably with each other. But there are a huge difference with respect to the traditions, lifestyles, beliefs and backgrounds of the people working in the organization including the managers, employees and co-workers. This is the reason why employee sensitivity training has become increasingly important because it enables the employees to enjoy greater understanding of the differences that exists between one another. Moreover, this training has become even more important with the rise in the workplace issues regarding sensitivity, diversity and harassment. These live, engaging and interactive training sessions are considered as the best way of educating the employees about the corporate culture, influence behaviors and ensure that they will work together without any issues.

Employee sensitivity training is also considered as the most popular organizational development technique that helps in increasing the well being of the employees. It also helps in increasing the self awareness of the people working in the organization when it comes to dealing with the sensitivity and prejudices to other workers. This training is especially designed for fostering a culture of integrity, respect and accountability towards the people working together in a company. This is the best way of improving the workplace culture so that any instances of cultural differences will be eliminated greatly. Moreover, it also helps the employees to become aware of their behavior towards other employees who are different in the age, gender, race, color, sexual orientation and ethnicity and thoughts. The modern workplace is becoming more tolerant than before and this is because of the sensitivity training where they are taught to become more sensitive towards the other people. This training also allows the employees to get a better understanding about their role in the organization and those people who are working along with them. If the employer wants to build a safe as well as an inclusive environment for all the employees to work together as a team then the importance of sensitivity training cannot be underestimated. With the better understating among the employees, there will be an increase in profit and productivity of the workers. This will eventually help in increasing the retention rate and reducing high turnover so that no employees will leave the company due to discrimination and conflicts. After the training is completed, each employee will feel respected and welcomed so that they will work together with other for solving the problems affecting the organization.

Employee sensitivity training is very beneficial for the success of every organization that it helps the employees to interact with other people without discrimination regardless of their cultures and backgrounds. The training has a positive impact on the multicultural work environment because it prevents employees’ conflicts and increases cultural competency. The incidents of retaliation, harassment and discrimination between the employees will be reduced considerably after the training schedule so that the organization will have a peaceful work environment. The unfair assumptions and stereotypes that are ingrained in the minds of the employees will be eliminated as they will become more tolerant towards each other. Among other important topics, sexual harassment is a common issue that arises in the workplace and with the right training; these incidents can be reduced considerably. Additionally, the employees will become more empathic and understanding to the other employees after completing the training so that human interactions will be carried on with any kind of conflicts. The training is also used for unfreezing the old values of the employees so that they don’t have a biased opinion about any other employees. The training is done with small group of employees who are thoroughly trained in unstructured group by a trainer who uses examples for making the concepts clear. This will also help in development of the new values and it will have a strong impact on the interpersonal behavior of the employees undertaking the training. The benefits of the training are that the employees will also develop emotional intelligence so that they can become more sensitive towards the other employees. It will also help them to manage their emotions and be good to other working with them.

Charlotte Deck Builders- benefits of hiring the best professionals.

Decks are considered as a popular choice among homeowners who are opting for decks for enhancing their outdoor space and making it look even more attractive. But you need to make sure that the deck is designed and planned carefully so that you will enjoy getting additional space for entertainment and relaxation. Hence for this, you will need to hire experienced and skilled Charlotte deck builders who will put in efforts for constructing a high-quality deck at your property. Hiring the right kind of professional will guarantee that your deck will last longer and you will not have to spend additional money for its replacement. Moreover, you will not have to put in a lot of time and effort into the maintenance of the deck so that you will invest your time in other productive tasks.

There are many benefits of hiring Charlotte deck builders and the most important benefit is that these professionals will follow the correct installation process of the deck. This will enhance the longevity and functionality of the deck so that it will help you to enjoy yourself with your family at this additional outdoor space. These professionals will offer their best quality work for making sure that you will get up to date look and quality of the deck that will impress your guests and visitors. Whether you want to relax in the deck to entertain your guests, you should hire the best deck builder after proper research so that you can hire the right kind of professionals. These professionals will offer a high-quality deck installation service so that the overall value of your property will be increased greatly. You also have the option of selecting the decking material as it should be according to your tastes and preferences. It should be within your budget for making sure that your outdoor space will be a gathering place for you and your family members. You should select the features and elements in your deck for making sure that it will reflect your style and personality to the fullest. The kind of deck that you need should be designed according to the purpose for which you want this outdoor space. You should never try doing any kind of installation work yourself because it might cause injuries and accidents. But it is always advisable that you hire professional deck builders who have been working for deck installation for a long period of time. Apart from improving the overall look and beauty of your outdoor space, the deck can also improve your mental health and well being. You will be able to spend more time outdoors which is very important for making your more active and lead a healthy lifestyle.

Having your own deck can be very beneficial for you and your family because this space will increase the value of your home while helping you earn a higher return on your investment. But you should always seek the assistance and guidance of skilled deck builders who have been working in this field from the past many years. They will also make sure that your deck is installed in a safe manner so that it does not pose any risks to the homeowners and will also complete the project successfully. Additionally, these deck builders also have the expertise and know-how that is needed for the correct installation of the deck that will suit your requirements. They will never make any mistake pertaining to the deck installation so that you can rest assured that you will get a host of benefits along with your family members. This amazing addition to your property in the form of the deck will help you enjoy its benefits for many years. You will not have to face space constraints because the deck can add valuable space to the outdoors without much of an effort. Therefore, it is very important that you hire someone who has the experience and knowledge in deck building for helping you get the best quality decks here. You should look for a reliable and reputable deck company that offers the right kind of professionals for high-quality services. This is the best way of improving your outdoor space so that you can spend some quality time with your loved ones in the open space.

5 Things to Remember When Starting Your Business

Here are essential things you must include in your planning. Easy to understand.

by Michelle Kaminsky, Esq.
updated May 02, 2022 ·  3min read


Starting a business can be one of the most exciting times in your life as you dream about what you want to create and accomplish, but first, you need to begin with some concrete basics. 

Once you’ve figured out your business plan, location, and financing, it’s time to take care of these five things when starting your business.

1. Choose the right legal structure.

Before you open up your doors, you first need to decide on a business structure. You should consider the right business structure very carefully for your enterprise as it can affect your personal liability, taxes, profits, and more.

You have several options, including the following, which are used to create most new businesses these days:

  • Corporation. Shareholders are not personally responsible for company debts. They allow for the opportunity to raise capital from investors. Formal record-keeping is required. This structure may reduce taxes, especially self-employment taxes.
  • Limited Liability Company (LLC). It generally protects personal assets from company debts. No corporate tax as profits can be passed directly to owners. Fewer corporate formalities are required.
  • Sole Proprietorship. No corporate formalities are required. It can be run by one individual who is personally responsible for the business’s debts.

You may also organize as a non-profit, limited partnership (LP), or limited liability partnership (LLP).

2. Choose and register your business name.

To do business under a trade name, i.e., not your own name, you will need to register for a DBA (“doing business as”) name. Having a DBA will allow you to open a bank account and legally conduct business under your business name and may even lower startup costs.

3. Obtain business licenses/permits, and get set up for taxes.

If you have organized your business as anything but a sole proprietorship, you will have to register and file documents with your state to register for a business license. State law varies on the procedure. In some circumstances, a sole proprietorship may even need a business licenses and/or other permits, so be sure to check your state’s regulations.

Related: How to Pay Yourself in an LLC

While you’re doing this, you should also make sure you’re registered to pay state and local taxes; again, the specific requirements vary, so make sure you follow your state’s rules.

4. Trademark your name and/or logo.

You’ve worked hard to create a name and/or logo that is unique and perfect for your business; you don’t want to risk that others could use it as their own to damage your brand and business reputation. The only way to protect yourself and your business from this happening is by trademarking your logo.

5. Protect your business with a living trust.

It’s never too early to make plans for your business should you no longer be around or able to handle it. One of the best ways to make sure it falls into the right hands seamlessly in such a situation is by placing it in a living trust.

A living trust is similar to a last will and testament in that it allows you to transfer property to chosen beneficiaries, but with two big advantages. A living trust may provide instructions for the management of your business if you become incapacitated. Also, a living trust doesn’t usually doesn’t get tied up in probate.

That is, upon your death, if your business has been placed in a living trust, it would likely transfer to the beneficiary more quickly, easily, and less expensively than if it had been passed in a will, which can mean business is less likely to be interrupted in the meantime.

How to start a business from scratch

Want to start a business? Five things you need to know to really get started.

There’s no doubt that setting up and making money from your own business is one of the most rewarding ways to earn a living and also the most challenging. You’re in complete control of your own destiny and the power is in your hands to increase your chances of success and outwit the competition. That also means you’re responsible for all your decisions and for tackling whatever challenges arise along the way. So it’s vital you get your business on a firm foundation. Better that, than quit your day job straight away! Here are five key steps you should take.

1.       Decide what type of business to start

When deciding on your business idea, it really helps to be familiar with the market that you’re interested in and also that you are absolutely clear about what you can add and how you can serve customers differently. Many entrepreneurs know what type of business they wish to start because they have identified a gap or come up with a unique idea for a product or service. You may have several ideas that you want to pursue and don’t know how to whittle them down – in which case you can use the resources of the Business & IP Centre to assess which ones have the greatest chance of success.  You may be an aspiring entrepreneur looking for a business idea and, again, the Centre is a great place to draw inspiration. Whatever you choose make sure that your business idea is something that you feel passionate about. This way you can be sure that the passion and enjoyment of running your own business will never waver, even when times get tough. 

2.       Find out if you can protect your idea

One of the first things you should investigate as an entrepreneur is how you can protect and future-proof your business idea. It may be possible to trade mark your business name: something to remember is to check that your name is unique in your sector does not mean something completely different or negative in another language, since you may wish to trade abroad in future.  You should also make sure that any business with a name similar to the one you have chosen does not have a bad reputation or trade in an area that is counter to your business ethics.

If you’re developing a product that you believe to be new to the market, you should search for patented works to see whether that is actually the case, it could be very costly if you are infringing any rights held by another business. And if you’re planning to make money from photography, writing, fashion or other creative works you need to look at asserting your copyright and possibly registering your designs.  If you’re unsure how to go about this and which element of intellectual property applies to you, attend our ‘How can I protect a business idea?’ workshop. This way, you can ward off the copycats and make sure that you are in pole position to take advantage of future growth opportunities through, for example, licensing and franchising your ideas or inventions. Protecting your intellectual property can also increase the value of your business when you’re looking for investors or planning to sell it.

3.       Make sure your idea has legs

A fundamental aspect of setting up any new business is ensuring that there is a gap in the market and that your product or service resonates well with your potential customers. Can they afford to pay the price you need to charge after all of your costs are covered?  What are your customers or clients already doing to solve the problem your new idea solves. How does your idea compare?  Thorough market research and competitor analysis gives new businesses like yours the ability to make informed decisions about the way you position your products and services and identify your niche.

A great place to start is to do your research in the Business & IP Centre, where you have free access to a comprehensive collection of UK and global market research and business databases.  Here you will find a wide range of up-to-date industry reports and company databases to help you assess the size of the market, who’s in it and what the emerging trends are.  Information professionals are also on hand to help you find the information you need. ‘Introduction to using the Business & IP Centre’ is a workshop that gives you practical guidance in using key British Library sources to help take your business forward.

4.       Develop a business plan

A business plan is an absolute necessity for any business aiming for long-term success and growth. It’s also good discipline as the key headings in a business plan really make you think hard about all the areas you need to cover for your business to be sustainable, mid- to long-term. Write the plan for yourself primarily.  It’s the perfect opportunity to create a roadmap for the coming months and years and it doesn’t have to read like ‘War and Peace’. A 2-3 page executive summary,  a 10-20 page plan and any appendices you want to add should be sufficient. Having a plan will help you keep on track and is essential when you approach potential partners and investors – and will give them the confidence they need to invest in you.  

Naturally, any business plan needs to be flexible and fluid, with the ability to change and adapt over time as your business evolves. Many businesses of all sizes find the Business Model Canvas an effective and flexible tool to mapping out what their business can do now and where it could be in the future. You can get help with writing your business plan by attending our ‘How to write a successful business plan’ workshop.  

5.       Don’t run before you can walk

As a new business in the midst of new product development it’s important not to a) put all your eggs in one basket and b) spend all of your resource on something without proof of its market potential.

The Lean Start-up methodology is an excellent approach to finding out whether your product or service will attract real customers before you invest too much time and money.  Some people spend months, even years, developing and refining a product without ever testing the product in their target market.  It’s then a huge shock for a potential business owner to find out that the product is not fit for purpose, resulting in the failure of the business before it’s even taken off.

Defining a minimum viable product to get the opinions of target consumers is a great idea. It’s a skeleton of the final product you’d take to market but it allows you to understand its potential and make any necessary changes before investing maximum resource.

For over a decade we have been helping entrepreneurs based in and around London start, run and grow their businesses. Visit our events page to view our upcoming events.

Why it is important to call a plumber to fix plumbing problems in your home

Plumbing is the system in your home that carries water and connects it from your well or municipal water line to the fixtures. Plumbing covers everything related to installing and maintaining fixtures, pipes, and venting within your home or building. These include all aspects of plumbing, from the mechanical, electrical, and control systems, to the drains, pipes, and fixtures. If you run into plumbing issues at your home or business in Southern Maine, contact American Mechanical & Plumbing Service In Hollis, Maine.

There are two fundamental aspects of plumbing that homeowners need to understand. The first is that even though a plumber might repair, maintain or install your plumbing system, he may not be able to retrofit it with the newest and most efficient appliances. The second reason to understand plumbing is that you do not want to experience any damage from the work of a not insured plumber.

What is the top plumbing problems homeowners experience?

  • Leaking Pipes: The most common plumbing problem homeowners experience is a leaking pipe. It is where water leaks from a home plumbing fixture or pipes in your home.
  • Waste Pipes: A waste pipe is simply a pipe that leads to a sewer or garbage disposal. It also includes the drain pipes for sinks and tubs. A waste pipe can leak at its joints or any point along its length.
  • Clogged Drains: Clogs in drains can be caused by many things, such as fat, grease, hair, and soap. A clogged pipe can result in water backup or flooding.
  • Damaged Pipes: Pipes that are damaged may look fine on the outside, but they might be leaking water when they are not supposed to. It may cause a lot of moisture buildup within your walls.
  • Noise Problems with Running Water: Running water is supposed to be quiet, which is usually the case for most homes. In case you have a plumbing problem, the running water in your home may become noisy.
  • Heating and Cooling System Problems: Even though your heating and cooling system are not connected to your plumbing system, these two systems are usually near each other. Most of the time, problems with the heating or cooling system can be traced back to plumbing problems.
  • Gas Leaks: Gas leaks can be hazardous, so you must get such leaks fixed as soon as possible. The most common place a gas leak occurs is in your gas lines.
  • Electrical Outlets: Electrical outlets are how you plug appliances into electrical receptacles. It is precisely why many homeowners have wiring problems in their homes, typically because the outlets are outdated and or damaged. With such older wiring, it may be difficult to repair all of the outlets, so it is essential to be able to detect any problems in your outlets with a good outlet tester.

Why it is essential to call a plumber to fix plumbing problems in your home

So, why does it make sense to call a plumber to repair your plumbing systems independently? Well, there are many reasons. If you have ever called a plumber and waited for them to show up, you know that the process can be very time-consuming. Not only is it uncomfortable waiting around for someone to fix something, but waiting in the heat or cold can also make you uncomfortable.

Secondly, if you have ever called a plumber to come out and give you an estimate for a plumbing problem, they have likely left after making the inspection and are not there to explain exactly what the problem is. It can be very time-consuming as well. One of the significant parts about calling an independent plumber is that they will stop by your home, inspect the problem and explain what needs to be done in terms of repairs or installing new devices. Having this information independently communicated lets you know exactly what needs to be done and how much it will cost to fix.

The third reason is that professional plumbers are trained in the most reliable, efficient, and best strategies for fixing your plumbing problem. They are also experts in plumbing, your specific plumbing system, and likely all plumbing-related devices within your home. They can find out exactly which problems need to be fixed on your system and at what speed they are going to fix them. They will have all of the best information and technology to fix your problem in most cases.

Lastly, plumbing problems often escalate faster than you realize. Day by day, hour by hour, you might notice more issues happening with your plumbing systems. Sometimes these problems are quick to improve on their own, and sometimes they need immediate attention.

How to know when you have a plumbing issue

Check for these signs of plumbing problems:

A. Running water in unusual places – There are several homes where you will typically find running water. These locations are usually kitchen sinks, bathroom sinks, showers, dishwashers, etc. But if you find running water in areas that do not usually run or have any reason to run, then there is likely something wrong with your plumbing systems, such as a leaky waste pipe or some other type of pipe.

B. Poor water pressure: Another sign that something is wrong with your plumbing system is poor water pressure. If your water pressure has dropped noticeably and you have not made any significant changes in the structure of your home, then this could be a sign of a problem with your pipes.

C. Water in places that it does not belong – This can be a huge warning sign that something is going on with your plumbing system. If you find water in places it should not or could not be there; then you need to make sure that your water pipes are not leaking. Maybe a clamp or hose leaked and caused the water to go where it was supposed to be. Of course, if this is the case, it may already be too late, and you will want to contact a professional immediately.

D. Clogged drains – Clogs in drains can sometimes occur by fat, grease, hair, and soap buildup. It is a problem that plumbers are commonly called to fix.

Other signs of a plumbing problem:

A. Gas smell – A gas leak can be dangerous, and if you notice a gas smell in your home, then you will probably want to call a professional immediately to come out and inspect the situation and check for leaks.

B. Water is coming through the ceiling only – This can be a warning sign that carbon monoxide has been leaking into your home, especially if this is happening only in one room or bathroom.

C. Strange noises coming from the plumbing system – If you hear strange sounds coming from your plumbing system, this could signify something wrong. One of the most common noises is a water hammer. It can be caused by an air bubble in a pipe, causing the pipe to vibrate. When this happens, it can make loud noises that are not normal at all, and they are not safe to have in your home.

D. Smell or taste of water – If you notice a strange watery or salty smell in your home, especially along with all of the other warning signs listed above, this could be a sign of a plumbing problem.

E. Water turning black – Another common plumbing problem causes the water to become black and unusable.

F. Billowing of air bubbles – This is a prevalent issue with pipes when they are cold and not properly sealed.

There are many signs of plumbing problems, and many of these signs occur without any significant warning. If you know what the warning signs look like and what to look for, you will always be able to spot problems before they get too bad or worse. This knowledge will also help you remedy the problem before it gets out of hand.

7 tips for starting a business successfully

Rule number one: It’s not enough to simply have a good idea to start a business. Successful entrepreneurs must first look at the market, plan realistically, and mobilize their troops to achieve their objectives.

In practice, vision is only one part of the equation; it is just as important to know how to deal with concrete problems and to be able to market yourself in a competitive environment.

Here are just some of the basics:

1. Pinpoint the right market

Ideally, you should introduce your products or services to a young and fast-growing market. In more mature sectors, you will need a competitive advantage in order to distinguish yourself, i.e. product or service innovation, great customer service, or the right price point.

That means you should use a specialized research company to help you first gather as much information as you can to define your potential market, such as your competitors’ strengths and weaknesses and the development time required to get your product off the ground. Keep in mind that during this time, you will not be making any sales.

2. Put the right people on your side

People on your management team should have skills that complement one another. The best leaders ensure that they recruit the top experts for each area of operations. You should not be afraid to hire people who have, in their respective fields, more expertise than you do.

You should also look at your outside resources as a part of your team. From a practical point of view, you will need technicians, sales people and managers, a lawyer, an accounting firm, as well as marketing or public relations help.

If you don’t have the resources to set up a board of directors, you can also opt for a strategy committee and invite an expert to act as a sounding board for your business decisions. In advanced technology, there are more and more incubators that offer a wide range of assistance for increasing your chances of success.

In the end, the true test is the market. To reach customers quickly and efficiently, you should think about hiring marketing specialists at the outset. Marketing, while often neglected, is critical to the success of any business.

3. Think about the road ahead

Avoid fire-fighting and losing sight of your long-term objectives. Make a list of all the factors you have to consider in the immediate and medium term, especially if you foresee rapid growth. To help you manage that growth, you need to examine all available options, such as purchasing or leasing premises, furniture and equipment. You might also consider outsourcing different operations, such as human resources, rather than handling it internally.

Down the road, you will have to consider growth factors, such as energy and resources, raw materials, salaries, financing and technological needs. If you have carefully assessed your growth potential, it’s acceptable to think big. For example, if you are positioned in a niche market, you may not be profitable unless you start exporting. To get a better idea of your exporting potential, check with national, provincial, and regional export support services such as those offered by Canadian trade commissions in other countries.

4. Get your financing in shape

Start-ups are often financed by the savings of their founders (as well as the savings of families and friends). In many cases, it may be necessary to look for outside capital such as Angels (private investors), venture capital funds, assistance funds, or social economy funding agencies.

Be sure you do your homework and know what investors expect from you. A businessperson who invests in companies once said, “If you knock on a door prematurely, you run the risk of it being closed to you later, particularly at the time when you are really ready to enter it.”

Talk to BDC about your start-up financing needs. The bank offers customized solutions for businesses with high growth potential.

5. Use your time well

Most companies take time to get established, which means there will be periods when business is slower. The key is to make good use of that down time by networking, for example. Three networking strategies that may be appropriate, depending on your situation, are:

6. Iron out the technicalities

There are many rules, some very technical, which are absolute requirements for your company’s continued existence. For instance, you must decide what legal form your business will take, design an accounting system, and comply with regulations covering labour practices, occupational health and safety, and training.

In business and industry, you can start a company in your own name. A group can form a registered partnership or an incorporated company with a different set of rules, privileges and responsibilities. If you have several partners, you should draw up a shareholders’ agreement to define a mutual code of conduct. Or you could decide to form a cooperative or not-for-profit organization.

Be sure to patent your ideas, or at least ensure that they are protected by a copyright, registered trademark, or trade secret. There is the possibility you might be infringing on the rights of another company in this regard. To find out, contact the Canadian Intellectual Property Office.

7. Deliver a plan that means business

Be sure that your business plan incorporates all of the above. Your plan must be concise, specific, and describe your business project accurately. Write it yourself, as it is your vision. And expect to do several rewrites before you achieve your final plan. Don’t be afraid to get assistance if you need it. Show it to experts, such as accountants and lawyers or to other experienced entrepreneurs. Keep in mind that a business plan is more than an accounting document; it must sell your idea to a potential financial institution.

Top 10 Reasons to Start Your Own Business

Running your own business offers many perks. Here are ten reasons to start your own business today!

Start Your Own Business

Deciding to start your own business is a leap of faith. It requires pushing out of your comfort zone and trying something new. If that idea excites you, why wait around? You’re ready to take the leap and be the CEO of your OWN COMPANY. It’s a lot of work and there are some risks, but the potential for rewards is huge. If you’re not convinced yet, here are 10 of the best reasons for starting your own business.

1. Each day at the office will be motivating.

When you’re working for someone else, it can be tough to find the motivation to do the best possible work. No matter how much work you put in, the owners of the company will get the ultimate rewards.

When you’re your own boss, you’ll find motivation at work every day. Following your dreams is exciting, and you’re in control of your own success. The day-to-day vitality of your business depends on you, so you’ll be driven to make each day as productive as you can. You’ll know that your own hard work and drive will help you reap the rewards, and that’ll keep the fire burning in your belly to make each day count.

2. You’ll be following your passions.

Many entrepreneurs start their own business to follow their dreams and fulfill their passion. Following your dreams will fulfill you in a way that working for someone else may not do. You are in charge of creating your business from the ground up, so you can shape your company to be something you’re proud of and that you may even be able to pass on to your children as your legacy.

3. You can pursue social justice or support non-profits.

One of the most fulfilling parts of becoming an entrepreneur is setting up your company for social gain. You can opt to support non-profits, charities, or community efforts with your profits. Or you can set up your business to solve a problem in your community or in the world at large – whatever your passion may be.

For example, consider Snowday, a company started by teach-turned-entrepreneur Jordyn Lexton. It’s a food truck, but it’s doing more than just filling the hungry bellies of passersby. Snowday employs young people that have been incarcerated (which makes it harder for them to find work) and helps them gain valuable skills and experience on the job. Starting your own business gives you a unique opportunity to make the world a better place.

4. You can achieve financial independence.

Many people commit to starting a business with the dream of financial comfort. While it’s true that getting your company off the ground can take grit and result in some lean times while you’re getting started, the ultimate goal of being your own boss is cultivating financial independence. With determination and hard work, there’s no cap on how lucrative your own business can be. If you aspire to build wealth, there’s no reason why you can’t achieve that goal.

Starting your own business has several financial benefits over working for a wage or salary. First, you’re building an enterprise that has the potential for growth – and your wallet grows as your company does. Second, your business itself is a valuable asset. As your business grows, it’s worth more and more. You may decide to sell it or you may hold on to it and pass it down to your heirs. Either way, it’s valuable.

5. You can control your lifestyle and your schedule.

Perhaps you’ve spent years in the corporate world and you feel ready to turn over a new leaf after years of reporting to a superior. Starting your own business can give you a more flexible lifestyle and schedule so you don’t feel like you’re running in circles on that corporate hamster wheel. You can opt to schedule meetings around your family schedule or you can opt to work from home – the sky’s the limit when you’re the boss. You still have to get the work done, but nobody’s looking over your shoulder making sure you do it their way on their time.

Starting a business is hard work, and that flexible schedule may not happen right away. Even if you’re working long hours, however, you know that you’re doing it for yourself and your family and not for a distant boss or shareholder.

6. You can start from scratch.

This is your business! You make the rules. You’re not restricted by the standards and procedures of your boss or corporate culture. You can offer a product or a service that fits your vision. You can also build your company according to your own ideas. Maybe you’ve thought of a way to make processes more efficient. Maybe you want to make sure your employees get fair wages and family leave time. Whatever problems you’ve encountered in the working world, you have a chance to do something different with your own business.

Many entrepreneurs say that once they’ve sampled the freedom of being their own boss and calling the shots at running their own company, they’d never want to work for someone else again.

7. You’ll get tax benefits.

Starting your own business takes funding and it may take some time to turn a profit, but you can start taking advantage of some substantial tax breaks right off the bat. Government programs support small business entrepreneurship and seek to reward these endeavors with impressive tax incentives. You’ll want to work with a financial planner or an accountant to make sure you’re setting up your business in a way that will allow you to get the benefit of these government programs.

Note that there are also a variety of programs aimed specifically at business started by women and minorities, so you may be able to get grant funding and other benefits to get your business off the ground.

8. You’ll have true job security.

The stress of climbing the corporate ladder is real. You never know whether you’ll be promoted or whether you may be handed a pink slip – these life-altering decisions are in someone else’s hands and beyond your control. When you start your own company, you know you’re investing in your future and in your own job security. Moreover, should you choose to start a family business, you could be providing jobs for other members of your family, as well. Your destiny is in your own hands – no more layoffs in your future.

9. You’ll become an expert at a broad range of skills.

Part of running your own business is learning to wear a lot of different hats, especially early on. You’ll have to pick up a lot of new skills, from HR decisions to inventory management to customer service. You’ll soon become a pro in your own industry, as well as a pro at a variety of new skills you’ll learn on the job. As your business develops, you’ll continue to pick up new knowledge and abilities. You’ll know how every tiny aspect of your operation works. You can’t get that kind of experience anywhere else.

As your business grows, you may opt to continue manning the helm for those tasks you enjoy – whether that’s graphic design or accounting – but you can outsource those tasks that you dread. You can also turn those skills to new tasks. Who knows? You may even want to start another business!

10. You can be creative.

It’s up to you to decide what your business will produce, sell, or which services it will offer – that’s exciting! Rather than following the formula of those who came before you, you’re looking at a chance to develop a concept or an idea that nobody else ever has. Even if you stay mainstream with your product or service, each day as an entrepreneur allows you to find new, outside-the-book ways to problem solve. Innovation and creativity are necessary traits for a successful entrepreneur, and you’ll hone those skills daily.

Knowing that each day brings new challenges, exciting opportunities, and a chance to engage your passion is reason enough to start your own business. Knowing that you’ve decided to take control of your own future is empowering. What are you waiting for? The time is now!

5 Tips for Success in Starting a Small Business

Starting a small business is a massive but rewarding undertaking. Part of starting a small business is doing things in a way that makes the most sense to you, but a little guidance can help as well. Consider these tips for starting your own company and incorporate them as needed:

1. Recognize your strengths and weaknesses

Every small business owner has certain skills, abilities, knowledge, and experience that give them an edge when it comes time to build up a business and start operating it. However, no small business owner is so adept that they can be an expert in every single process related to developing a new company.

While you’ll have to wear a lot of different hats, especially during the business’s earliest stages, don’t place too much of a burden on yourself for too long or expect yourself to dive into a highly complicated task with no prior training. Develop a strong understanding of your skills and weaknesses so you know where to best focus your attention.

Business Planning

Don’t be afraid to learn how to handle new responsibilities and workloads – it’s essentially a requirement for growing small businesses. You also shouldn’t shy away from working with business partners, family members, employees, independent contractors, and others to address major needs and make sure important concerns are handled successfully.

2. Start with a simple business plan and grow it as needed

One of the first things you should do as a small business owner develops a business plan. It’s vital that you develop this essential document to steer future work and hold yourself accountable, but it’s also important to not go too in-depth during the early stages of developing your concept. ABC News contributor Tory Johnson said a simple business plan is often the best approach when in the beginning stages of developing your organization.

A shorter plan, about one page or 500-600 words, can give you direction without requiring you to answer questions that won’t have solutions presented until later on in the process. Johnson suggested focusing on your products or services, target market and customers, basic prices and costs, and the work needed to turn the concept into a reality.

As work progresses and your idea moves closer to actual operations, you can expand your business plan. Over time, including more accurate estimates, actual costs, longer-reaching projections, mission statement, company summary, and other elements commonly seen in fully developed documents.

3. Focus on something you have a passion for

Having a passion for something doesn’t necessarily mean it’s your all-time favorite activity or type of business. It does mean that you won’t quickly grow tired of running that type of business, that parts of it appeal to you and, ideally, you can use some combination of existing knowledge or skills related to parts or all of the operations to your advantage.

Finding an existing need and targeting it is a major element of starting a successful small business, whether it’s providing accounting services to other companies or setting up a bakery. Pairing that need with something that excites, interests, and motivates you can lead to substantial development and returns.

This piece of advice is relatively basic and most useful when deciding what type of business to start as opposed to getting a specific concept off the ground. Focus on your passion early on and pair it with a strong business plan to give yourself the best chance of crafting an enduring and popular organization.

4. Understand your target customers and existing market

It’s possible to develop an excellent business concept and deploy it in the wrong area. That’s why it’s important to understand the area in which you want to start your small business as well as your target customers. An idea that could work out very well in a large, densely populated area simply may not get the amount of foot traffic or the number of customers it needs in an area with fewer residents.

Assessing the market for your products or services, seeking out the presence of potential competitors, and conducting an assessment of how your business will hypothetically perform can all move your idea in the right direction.

You can also look to competitors and similar businesses for ideas and guidance, although indirectly. Visiting their stores, looking at their websites and marketing materials and other intelligence-gathering initiatives can help you fill in pieces of the puzzle.

5. Don’t be afraid to ask for help

Even when a business is on the right track, unexpected issues and chances for growth and improvement can quickly pop up. Addressing these problems and opportunities is critical for long-term stability and prosperity. As a small business owner, you shouldn’t be afraid to seek out alternative business financing in the form of a small business loan from National Funding. Our fast and easy application process can give your business a quick decision and the funds you need in just days.

Tags: Accounting for Small BusinessBusiness GrowthMarketing for Small BusinessStarting Small Business

How to Start a Business: A Step-by-Step Guide

Starting a new small business? Find out where to begin and how to achieve success.

  • You want to make sure you prepare thoroughly before starting a business, but realize that things will almost certainly go awry. To run a successful business, you must adapt to changing situations.
  • Conducting in-depth market research on your field and the demographics of your potential clientele is an important part of crafting a business plan. This involves running surveys, holding focus groups, and researching SEO and public data.
  • Before you start selling your product or service, you need to build up your brand and get a following of people who are ready to jump when you open your doors for business.
  • This article is for entrepreneurs who want to learn the basics steps of starting a new business.

Tasks like naming the business and creating a logo are obvious, but what about the less-heralded, equally important steps? Whether it’s determining your business structure or crafting a detailed marketing strategy, the workload can quickly pile up. Rather than spinning your wheels and guessing at where to start, follow this 10-step checklist to transform your business from a lightbulb above your head to a real entity.

How to start a small business

  1. Refine your idea
  2. Write a business plan
  3. Assess your finances
  4. Determine your legal business structure
  5. Register with the government and IRS
  6. Purchase an insurance policy
  7. Build your team
  8. Choose your vendors
  9. Brand yourself and advertise
  10. Grow your business

. Refine your idea.

If you’re thinking about starting a business, you likely already have an idea of what you want to sell online, or at least the market you want to enter. Do a quick search for existing companies in your chosen industry. Learn what current brand leaders are doing and figure out how you can do it better. If you think your business can deliver something other companies don’t (or deliver the same thing, only faster and cheaper), or you’ve got a solid idea and are ready to create a business plan. 

Define your “why.”

“In the words of Simon Sinek, ‘always start with why,'” Glenn Gutek, CEO of Awake Consulting and Coaching, told Business News Daily. “It is good to know why you are launching your business. In this process, it may be wise to differentiate between [whether] the business serves a personal why or a marketplace why. When your why is focused on meeting a need in the marketplace, the scope of your business will always be larger than a business that is designed to serve a personal need.” 

Consider franchising.

Another option is to open a franchise of an established company. The concept, brand following, and business model are already in place; all you need is a good location and the means to fund your operation.

Brainstorm your business name.

Regardless of which option you choose, it’s vital to understand the reasoning behind your idea. Stephanie Desaulniers, owner of Business by Dezign and former director of operations and women’s business programs at Convention Center, cautions entrepreneurs against writing a business plan or brainstorming a business name before nailing down the idea’s value.

Clarify your target customers.

Desaulniers said too often people jump into launching their business without spending time to think about who their customers will be and why would want to buy from them or hire them.

“You need to clarify why you want to work with these customers – do you have a passion for making people’s lives easier?” Desaulniers said. “Or enjoy creating art to bring color to their world? Identifying these answers helps clarify your mission. Third, you want to define how you will provide this value to your customers and how to communicate that value in a way that they are willing to pay.” 

During the ideation phase, you need to iron out the major details. If the idea isn’t something you’re passionate about or if there’s not a market for your creation, it might be time to brainstorm other ideas.

2. Write a business plan.

Once you have your idea in place, you need to ask yourself a few important questions: What is the purpose of your business? Who are you selling to? What are your end goals? How will you finance your startup costs? These questions can be answered in a well-written business plan

A lot of mistakes are made by new businesses rushing into things without pondering these aspects of the business. You need to find your target customer base. Who is going to buy your product or service? If you can’t find evidence that there’s a demand for your idea, then what would be the point? 

Conduct market research.

Conducting thorough market research on your field and the demographics of potential clientele is an important part of crafting a business plan. This involves conducting surveys, holding focus groups, and researching SEO and public data. 

Market research helps you understand your target customer – their needs, preferences, and behavior – as well as your industry and competitors. Many small business professionals recommend gathering demographic information and conducting a competitive analysis to better understand opportunities and limitations within your market. 

The best small businesses have products or services that are differentiated from the competition. This has a significant impact on your competitive landscape and allows you to convey unique value to potential customers.

Consider an exit strategy.

It’s also a good idea to consider an exit strategy as you compile your business plan. Generating some idea of how you’ll eventually exit the business forces you to look to the future. 

“Too often, new entrepreneurs are so excited about their business and so sure everyone everywhere will be a customer that they give very little if any, time to show the plan on leaving the business,” said Josh Tolley, CEO of both Shyft Capital and Kavana. 

“When you board an airplane, what is the first thing they show you? How to get off of it. When you go to a movie, what do they point out before the feature begins to play? Where the exits are. In your first week of kindergarten, they line up all the kids and teach them fire drills to exit the building. Too many times I have witnessed business leaders that don’t have three or four predetermined exit routes. This has led to lower company value and even destroyed family relationships.” 

A business plan helps you figure out where your company is going, how it will overcome any potential difficulties, and what you need to sustain it. When you’re ready to put pen to paper, these free templates can help.

3. Assess your finances.

Starting any business has a price, so you need to determine how you’re going to cover those costs. Do you have the means to fund your startup, or will you need to borrow money? If you’re planning to leave your current job to focus on your business, do you have money put away to support yourself until you make a profit? It’s best to find out how much your startup costs will be. 

Many startups fail because they run out of money before turning a profit. It’s never a bad idea to overestimate the amount of startup capital you need, as it can be a while before the business begins to bring in sustainable revenue. 

Perform a break-even analysis.

One way you can determine how much money you need is to perform a break-even analysis. This is an essential element of financial planning that helps business owners determine when their company, product, or service will be profitable. 

The formula is simple:

  • Fixed Costs ÷ (Average Price – Variable Costs) = Break-Even Point

Every entrepreneur should use this formula as a tool because it informs you about the minimum performance your business must achieve to avoid losing money. Furthermore, it helps you understand exactly where your profits come from, so you can set production goals accordingly. 

Here are the three most common reasons to conduct a break-even analysis: 

  1. Determine profitability. This is generally every business owner’s highest interest. 

    Ask yourself: How much revenue do I need to generate to cover all my expenses? Which products or services turn a profit, and which ones are sold at a loss?
  2. Price a product or service. When most people think about pricing, they consider how much their product costs to create and how competitors are pricing their products. 

    Ask yourself: What are the fixed rates, what are the variable costs, and what is the total cost? What is the cost of any physical goods? What is the cost of labor?
  3. Analyze the data. What volumes of goods or services do you have to sell to be profitable? 

    Ask yourself: How can I reduce my overall fixed costs? How can I reduce the variable costs per unit? How can I improve sales? 

Watch your expenses.

Don’t overspend when starting a business. Understand the types of purchases that make sense for your business and avoid overspending on fancy new equipment that won’t help you reach your business goals. Monitor your business expenses to ensure you are staying on track.

“A lot of startups tend to spend money on unnecessary things,” said Jean Paldan, founder and CEO of Rare Form New Media. “We worked with a startup that had two employees but spent a huge amount on office space that would fit 20 people. They also leased a professional high-end printer that was more suited for a team of 100; it had key cards to track who was printing what and when. Spend as little as possible when you start, and only on the things that are essential for the business to grow and be a success. Luxuries can come when you’re established.”   

Consider your funding options.

Startup capital for your business can come from various means. The best way to acquire funding for your business depends on several factors, including creditworthiness, the amount needed, and available options.

  1. Business loans. If you need financial assistance, a commercial loan through a bank is a good starting point, although these are often difficult to secure. If you are unable to take out a bank loan, you can apply for a small business loan through the U.S. Small Business Administration (SBA) or an alternative lender. [Read related article: Best Alternative Small Business Loans]
  2. Business grants. Business grants are similar to loans; however, they do not need to be paid back. Business grants are typically very competitive, and come with stipulations that the business must meet to be considered. When trying to secure a small business grant, look for ones that are uniquely specific to your situation. Options include minority-owned business grants, grants for women-owned businesses and government grants.
  3. Investors. Startups requiring significant funding upfront may want to bring on an investor. Investors can provide several million dollars or more to a fledgling company, with the expectation that the backers will have a hands-on role in running your business.
  4. Crowdfunding. Alternatively, you could launch an equity crowdfunding campaign to raise smaller amounts of money from multiple backers. Crowdfunding has helped numerous companies in recent years, and there are dozens of reliable crowdfunding platforms designed for different types of businesses. 

You can learn more about each of these capital sources and more in our guide to startup finance options

Choose the right business bank.

When you’re choosing a business bank, size matters. Marcus Anwar, the co-founder of OhMy Canada, recommends smaller community banks because they are in tune with the local market conditions and will work with you based on your overall business profile and character. 

“They’re unlike big banks that look at your credit score and will be more selective to loan money to small businesses,” Anwar said. “Not only that, but small banks want to build a personal relationship with you and ultimately help you if you run into problems and miss a payment. Another good thing about smaller banks is that decisions are made at the branch level, which can be much quicker than big banks, where decisions are made at a higher level.” 

Anwar believes that you should ask yourself these questions when choosing a bank for your business: 

  • What is important to me?
  • Do I want to build a close relationship with a bank that’s willing to help me in any way possible?
  • Do I want to be just another bank account, like big banks will view me as? 

Ultimately, the right bank for your business comes down to your needs. Writing down your banking needs can help narrow your focus to what you should be looking for. Schedule meetings with various banks and ask questions about how they work with small businesses to find the best bank for your business. [Read related article: Business Bank Account Checklist: Documents You’ll Need

Before you can register your company, you need to decide what kind of entity it is. Your business structure legally affects everything from how you file your taxes to your personal liability if something goes wrong. 

  • Sole proprietorship. If you own the business entirely by yourself and plan to be responsible for all debts and obligations, you can register for a sole proprietorship. Be warned that this route can directly affect your personal credit.
  • Partnership. Alternatively, a business partnership, as its name implies, means that two or more people are held personally liable as business owners. You don’t have to go it alone if you can find a business partner with complementary skills to your own. It’s usually a good idea to add someone into the mix to help your business flourish. 
  • Corporation. If you want to separate your personal liability from your company’s liability, you may want to consider forming one of several types of corporations (e.g., S corporationC corporation or B corporation). Although each type of corporation is subject to different guidelines, this legal structure generally makes a business a separate entity from its owners, and, therefore, corporations can own property, assume liability, pay taxes, enter contracts, sue and be sued like any other individual. “Corporations, especially C corporations, are especially suitable for new businesses that plan on ‘going public’ or seeking funding from venture capitalists in the near future,” said Deryck Jordan, managing attorney at Jordan Counsel.
  • Limited liability company. One of the most common structures for small businesses is the limited liability company (LLC). This hybrid structure has the legal protections of a corporation while allowing for the tax benefits of a partnership. 

Ultimately, it is up to you to determine which type of entity is best for your current needs and future business goals. It’s important to learn about the various legal business structures available. If you’re struggling to make up your mind, it’s not a bad idea to discuss the decision with a business or legal advisor.

5. Register with the government and IRS.

You will need to acquire a variety of business licenses before you can legally operate your business. For example, you need to register your business with federal, state, and local governments. There are several documents you must prepare before registering.

Articles of incorporation and operating agreements

To become an officially recognized business entity, you must register with the government. Corporations need an “articles of incorporation” document, which includes your business name, business purpose, corporate structure, stock details, and other information about your company. Similarly, some LLCs will need to create an operating agreement.

Doing business as (DBA)

If you don’t have articles of incorporation or an operating agreement, you will need to register your business name, which can be your legal name, a fictitious DBA name (if you are the sole proprietor), or the name you’ve come up with for your company. You may also want to take steps to trademark your business name for extra legal protection. 

Most states require you to get a DBA. If you’re in a general partnership or a proprietorship operating under a fictitious name, you may need to apply for a DBA certificate. It’s best to contact or visit your local county clerk’s office and ask about specific requirements and fees. Generally, there is a registration fee involved. 

Employer identification number (EIN)

After you register your business, you may need to get an employer identification number from the IRS. While this is not required for sole proprietorships with no employees, you may want to apply for one anyway to keep your personal and business taxes separate, or simply to save yourself the trouble later if you decide to hire someone. The IRS has provided a checklist to determine whether you will require an EIN to run your business. If you do need an EIN, you can register online for free. 

Income tax forms

You also need to file certain forms to fulfill your federal and state income tax obligations. The forms you need are determined by your business structure. You will need to check your state’s website for information on state-specific and local tax obligations. 

“You might be tempted to wing it with a PayPal account and social media platform, but if you start with a proper foundation, your business will have fewer hiccups to worry about in the long run,” said Natalie Pierre-Louis, licensed attorney, and owner of NPL Consulting. 

Federal, state, and local licenses and permits

Some businesses may also require federal, state, or local licenses and permits to operate. The best place to obtain a business license is at your local city hall. You can then use the SBA’s database to search for licensing requirements by state and business type. 

businesses and independent contractors in certain trades are required to carry professional licenses. One example of a professional business license is a commercial driver’s license (CDL). Individuals with a CDL are allowed to operate certain types of vehicles, such as buses, tank trucks, and tractor-trailers. A CDL is divided into three classes: Class A, Class B, and Class C. 

You should also check with your city and state to find out if you need a seller’s permit that authorizes your business to collect sales tax from your customers. A seller’s permit goes by numerous names, including resale permit, resell permit, permit license, reseller permit, resale ID, state tax ID number, reseller number, reseller license permit, or certificate of authority. 

It’s important to note that these requirements and names vary from state to state. You can register for a seller’s permit through the state government website of the state(s) you’re doing business in. 

Jordan says that not all businesses need to collect sales tax (or obtain a seller’s permit).

“For example, New York sales tax generally is not required for the sale of most services (such as professional services, education, and capital improvements to real estate), medicine or food for home consumption,” Jordan said. “So, for example, if your business only sells medicine, you do not need a New York seller’s permit. But New York sales tax must be collected in conjunction with the sale of new tangible personal goods, utilities, telephone service, hotel stays, and food and beverages (in restaurants).”

Key takeawayKey takeaway: Register key documents like articles of incorporation or an operating agreement, a DBA, an EIN, income tax forms, and other applicable licenses and permits.

6. Purchase an insurance policy.

It might slip your mind as something you’ll “get around to” eventually, but purchasing the right insurance for your business is an important step to take before you officially launch. Dealing with incidents such as property damage, theft or even a customer lawsuit can be costly, and you need to be sure that you’re properly protected. 

Although you should consider several types of business insurance, there are a few basic insurance plans that most small businesses can benefit from. For example, if your business will have employees, you will at least need to purchase workers’ compensation and unemployment insurance.

You may also need other types of coverage, depending on your location and industry, but most small businesses are advised to purchase general liability (GL) insurance or a business owner’s policy. GL covers property damage, bodily injury, and personal injury to yourself or a third party.

If your business provides a service, you may also want to consider professional liability insurance. It covers you if you do something wrong or neglect to do something you should have done while operating your business.

7. Build your team.

Unless you’re planning to be your only employee, you’re going to need to recruit and hire a great team to get your company off the ground. Joe Zawadzki, CEO, and founder of MediaMath said entrepreneurs need to give the “people” element of their businesses the same attention they give their products. 

“Your product is built by people,” Zawadzki said. “Identifying your founding team, understanding what gaps exist, and [determining] how and when you will address them should be a top priority. Figuring out how the team will work together … is equally important. Defining roles and responsibility, division of labor, how to give feedback, or how to work together when not everyone is in the same room will save you a lot of headaches down the line.”

8. Choose your vendors.

Running a business can be overwhelming, and you and your team probably aren’t going to be able to do it all on your own. That’s where third-party vendors come in. Companies in every industry from HR to business phone systems exist to partner with you and help you run your business better. 

When you’re searching for B2B partners, you’ll have to choose carefully. These companies will have access to vital and potentially sensitive business data, so it’s critical to find someone you can trust. In our guide to choosing business partners, our expert sources recommended asking potential vendors about their experience in your industry, their track record with existing clients, and what kind of growth they’ve helped other clients achieve. 

Not every business will need the same type of vendors, but there are common products and services that almost every business will need. Consider the following functions that are a necessity for any type of business.

Taking payments from customers: Offering multiple payment options will ensure you can make a sale in whatever format is easiest for the target customer. You’ll need to compare options are find the right credit card processing provider to ensure you’re getting the best rate for your type of business.

Managing finances: Many business owners can manage their own accounting functions when starting their business, but as your business grows you can save time by hiring an accountant, or comparing accounting software providers.

9. Brand yourself and advertise.

Before you start selling your product or service, you need to build up your brand and get a following of people ready to jump when you open your literal or figurative doors for business.

  • Company website. Take your reputation online and build a company website. Many customers turn to the internet to learn about a business, and a website is digital proof that your small business exists. It is also a great way to interact with current and potential customers.
  • Social media. Use social media to spread the word about your new business, perhaps as a promotional tool to offer coupons and discounts to followers once you launch. The best social media platforms to utilize will depend on your target audience.
  • CRM. The best CRM software solutions allow you to store customer data to to improve how you market to them. A well-thought-out email marketing campaign can do wonders for reaching customers and communicating with your audience. To be successful, you will want to strategically build your email marketing contact list.
  • Logo. Create a logo that can help people easily identify your brand, and be consistent in using it across all of your platforms.

Also, keep these digital assets up to date with relevant, interesting content about your business and industry. According to Ruthann Bowen, chief marketing officer at EastCamp Creative, too many startups have the wrong mindset about their websites. 

“The issue is they see their website as a cost, not an investment,” Bowen said. “In today’s digital age, that’s a huge mistake. The small business owners who understand how critical it is to have a great online presence will have a leg up on starting out strong.”  

Creating a marketing plan that goes beyond your launch is essential to building a clientele by continually getting the word out about your business. This process, especially in the beginning, is just as important as providing a quality product or service. 

Ask customers to opt in to your marketing communications.  

As you build your brand, ask your customers and potential customers for permission to communicate with them. The easiest way to do this is by using opt-in forms. These are “forms of consent” given by web users, authorizing you to contact them with further information about your business, according to Dan Edmonson, founder, and CEO of Dronegenuity. 

“These types of forms usually pertain to email communication and are often used in e-commerce to request permission to send newsletters, marketing material, product sales, etc. to customers,” Edmonson said. “Folks get so many throwaway emails and other messages these days that, by getting them to opt into your services in a transparent way, you begin to build trust with your customers.” 

Opt-in forms are a great starting point for building trust and respect with potential customers. Even more importantly, these forms are required by law. The CAN-SPAM Act of 2003 sets requirements for commercial email by the Federal Trade Commission. This law doesn’t just apply to bulk email; it covers all commercial messages, which the law defines as “any electronic mail message the primary purpose of which is the commercial advertisement or promotion of a commercial product or service.” Each email in violation of this law is subject to fines of more than $40,000.

10. Grow your business.

Your launch and first sales are only the beginning of your task as an entrepreneur. To make a profit and stay afloat, you always need to be growing your business. It’s going to take time and effort, but you’ll get out of your business what you put into it. 

Collaborating with more established brands in your industry is a great way to achieve growth. Reach out to other companies and ask for some promotion in exchange for a free product sample or service. Partner with a charity organization, and volunteer some of your time or products to get your name out there. 

While these tips will help launch your business and get you set to grow, there’s never a perfect plan. You want to make sure you prepare thoroughly for starting a business, but things will almost certainly go awry. To run a successful business, you must adapt to changing situations. 

Be prepared to adjust,” said Stephanie Murray, founder of Fiddlestix Party + Supply. “There’s a saying in the military that ‘no plan survives the first contact,’ meaning that you can have the best plan in the world, but as soon as it’s inaction, things change, and you have to be ready and willing to adapt and problem-solve quickly. As an entrepreneur, your value lies in solving problems, whether that is your product or service solving problems for other people or you solving problems within your organization.” 

FAQs about starting a business

How can I start my own business with no money?

You can launch a successful business without any startup funds. Work on a business idea that builds on your skillset to offer something new and innovative to the market. While developing a new business, keep working in your current position (or “day job”) to reduce the financial risk.

Once you’ve developed your business idea and you’re ready to start on a business plan, you’ll need to get creative with funding. You can raise money through investments by pitching your idea to financial backers. You could also gather funding through crowdsourcing platforms like Kickstarter, or set aside a certain amount of money from your weekly earnings to put toward a new business. Finally, you can seek out loan options from banks and other financial institutions as a way to get your company up and running.

What is the easiest business to start?

The easiest business to start is one that requires little to no financial investment upfront, nor should it require extensive training to learn the business. One of the easiest types of new business to launch is a dropshipping company. Dropshipping requires no inventory management, saving you the hassle of buying, storing, and tracking stock. Instead, another company will fulfill your customer orders at your behest. This company will manage the inventory, package goods, and ship out your business orders. To get started, you can create an online store by selecting curated products from the catalog available through partners.

When is the best time to start a business?

Each person’s ideal timeline for starting a new business will be different. First and foremost, you should start a business when you have enough time to devote your attention to the launch. If you have a seasonal product or service, then you want to start your business a quarter before your predicted busy time of the year. For nonseasonal companies, spring and fall are popular times of year to launch. Winter is the least popular launch season because many new owners prefer to have their LLC or corporation approved for a new fiscal year.

5 Things to Do Before You Franchise Your Business

As a business owner with multiple years of success and a value proposition that resonates with your target audience, growth and expansion are likely top of mind. You may already have multiple locations — also doing quite well — and you’d like to explore how to scale. Your concept might be an ideal candidate for franchising, where you can maintain the brand continuity and quality that’s helped you make a name for yourself, while recruiting additional owners to expand your market share. It can be a heady time, full of excitement and possibilities. But it doesn’t mean you should rush headlong into this decision without first doing a proper amount of research and due diligence.

To assist with your dream of replicating your successful business model, here are five things to know before you franchise your business.

1. Firm up your brand identity

Owning a successful business that’s now a candidate for franchising is already an accomplishment. But before you reach out to a franchise attorney who bills by the minute, make sure you firm up your brand identity. This should be an open-ended, rhetorical exercise in which the ownership, staff and customer base can participate. The goal in mind is to not only define your business concept but also communicate the value proposition responsible for your success to date. What problem do you solve for our customers? What makes your brand successful? How are you unique from the competition? Is your product or service currently in demand? Would this brand attract interest from ownership candidates? Why or why not?

Discover how you can firm up your brand identity, as this will become the nucleus of your franchise offering.

Related: Franchising Your Business, Part 1: Making the Decision to Franchise

2. Compare and contrast

With more than 3,500 franchise concepts on the market today, there are plenty of examples for you to research and study. Look at franchise business models that operate in your industry or specific business sector. But don’t be afraid to also look at a few that operate in other categories. You can read about the highly-rated concepts that earned a spot on the 2022 Franchise 500 list, but it’ll also be wise to investigate the business models of brands of which you haven’t yet heard. After all, you’ll also be one of them when you first start. Focus on how these concepts communicate their value proposition to prospective owners. Ask yourself, “Would I be interested in owning this franchise?” Research about 50 or so. Then make a list of reasons why certain concepts are appealing, and why others aren’t. You can learn from both examples when it comes time to franchise your brand.

3. Create your brand’s owner persona

From the research you’ve conducted above, develop your brand’s owner persona — a three-dimensional look at your ideal franchise owner. Using the culture, values, mission and value proposition of your brand, create a profile that describes not just who is a match to own a franchised version of your business, but also why. What would their motivations be? What is the best way to reach them? Using your brand attributes, what personalities and leadership characteristics would be crucial for owning a successful franchise operation? The research you’re doing for these first three tips will pay off in the next two steps.

Related: Am I a Good Franchise Candidate?

4. Draft your franchising assets

Using the information and conclusions from the research you’ve conducted so far, develop the first drafts of the franchising assets you’ll need to have on file before you can begin. This includes your business plan, franchising agreement, an operations manual and all 23 sections of your proposed Franchise Disclosure Document (FDD). You’ll want to model your assets from the best examples found in your research phase. These first drafts are just that — initial attempts at putting together the assets for franchising your business concept. These drafts are your opportunity to put your brand on a pedestal and communicate your vision for establishing a successful franchise system. These assets will be your starting point when it’s time to call in the professionals.

5. Call in the experts

You’ll notice this is the final tip included in this roundup of advice. That’s on purpose — you want to be as prepared as possible when you solicit expert advice from the professionals. It’s recommended that you bring in a franchise consultant who works on the brand side of the business, and a good franchise attorney. Get a good referral and find those who have an established track record of franchising a brand and concept. Set up separate appointments to allow each of these experts to offer their best advice in a one-on-one setting. You’ll learn quite a bit from both, so be prepared to take copious notes. Expect that you’ll be given direction on refining the franchise assets you’ve put together in draft form.

If it still makes sense to use franchising as the vehicle for your brand’s growth after careful planning and thoughtful consideration, it may be time to begin the capital and financing portion of the journey.

Local Business

Any company that provides goods or services to a local population is considered a local business. Often denoted by the phrase, “brick and mortar,” a local business can be a locally owned business or a corporate business with multiple locations operating in a specific area.

Despite the growing popularity of online shopping, more than 90% of sales still occur in brick and mortar locations. While some local businesses may not have ecommerce channels, web presence is critical for local businesses hoping to increase foot traffic and compete with chains and larger organizations. Digital media and online listings have changed the game for local businesses by providing them with avenues for greater online visibility.

The customer journey often begins with an online or mobile search and ends at a local business’ storefront. According to a recent Google study, 76% of local mobile searchers visit a store within a day of their search, and 28% of those visits result in a purchase. With a strong digital presence, local businesses can not only increase their online visibility, but can also drive more consumers to their physical locations.

The best way to improve a local business’ digital presence is to claim, correct, and enhance online business listings. Incorrect or outdated listings disproportionately hurt how a local business shows up on a search results page. Inaccurate and incorrect listings also provide a poor user search experience and can cause irreparable damage to a business’ reputation. For example, if a consumer conducts an unbranded search for “pizza near me” and finds a local pizza shop’s information, travels to that location, and then finds out that the business is closed when they said they would be open — that local shop just lost a potential customer due to poor and mismanaged facts about the business.

With the increasing number of online business directories, and the changing local SEO landscape, having accurate and consistent data online is imperative for local businesses. Whether you’re a local business that has one location or 100 locations, Yext’s industry-leading Knowledge Manager software can help you maximize your home field advantage.

Why Your Business Needs to Build Better Relationships

As a business owner, building relationships isn’t optional. You should be building relationships with customers, other employees and members of your community. Read our post to learn why you should (and how to) build better business relationships.

Why Business Relationships Are The Key to Successful Growth!

Relationships are important in life. They make us feel safe and help us deal with stress. Relationships aren’t only important in your personal life, though. As a business owner, you should also build professional relationships. Relationship building from a business standpoint can help you get new customers, retain current customers and manage your reputation. What kinds of relationships should you build?  The three most important types of relationships you should build are with your customers, employees, and members of your community. Read on to learn how to build each type of relationship.

Building Customer Relationships

You’re probably already doing this, but first and foremost, you should be building relationships with customers.  Customers will be more comfortable continuing to use your business if they feel they know you personally. They will probably also be more likely to talk to you if they have a problem, rather than telling everyone they know (or turning to Yelp with a one-star review) if they have an experience they perceive as negative. Sixty-five percent of your business probably comes from existing customers. How can you keep those customers? Build a relationship with them! The average business loses 20 percent (and some can lose up to 80 percent) of its customers because the business fails to cultivate and nurture relationships with customers.  And repeat customers are extremely profitable. They spend more, and they are 60-70 percent more likely to convert (take an action you want them to take, such as filling out a form on your website).

How can you build relationships with your customers?

Talk to them and ask for feedback. If your business is a restaurant, walk around to the tables and ask customers if everything was okay. But go a little further and ask them how they’re doing. Don’t pry into their lives, but do show genuine interest in their experiences at your business. And make it easy for customers to complain. I know; it’s frustrating to hear negative comments about your business, but encourage that conversation. Let customers know they can come to you with problems. You might just save your reputation by receiving fewer negative online comments and by being known as the business owner in your city and industry who is easy to work with. Negative online reviews in search results can cause you to lose up to 70 percent of potential customers. While you have no control over what consumers say about your business online, you can at least make them feel more comfortable coming to you with their problems, giving your business a better chance of avoiding those negative reviews. If a customer does leave a negative review, be sure to reply and make it right for the customer. Online reviews are important, and consumers read your reviews. If you reply to negatives and attempt to make amends with the customer, you could salvage that relationship (and your online reputation). Make sure your customer service is excellent, as well. If your interactions with customers leave something to be desired, customers won’t feel comfortable talking to you or your employees, and it will be that much harder to build customer relationships.  Zappos is known for its customer service. The company goes above and beyond. Once, when a customer’s shipment was delayed, Zappos sent them a unicorn. They gained a customer for life by doing this. You don’t need to send all your customers life-size stuffed animals every time something goes wrong, but resolve complaints quickly and efficiently so that customers are happy enough to return to your business.

Building Employee Relationships

It’s important that your employees feel safe talking to you about their thoughts and problems. Make sure your employees know they can come to you when they are having a problem or they need help with anything at work. We talked about listening to customers, but don’t forget about your employees in the process. Welcome employee input. Listen to their ideas. Let them know you value their feedback.  And protect them. A trait of successful leadership is that you protect your team. If you do this, they’ll feel comfortable coming to you with problems rather than leaving issues unresolved (or leaving the business altogether). Keep open communication with your employees. Check-in and see how they’re doing every once in a while. Ask if they need anything from you. Be there for them, and they will be more likely to continue working at your business. This will not only help build your reputation, as your employees will want to tell friends and family (and all their social media friends) that they love their job. Employee retention could also save you money:

  • One-third of new hires quit a job after the first six months
  • Employees who feel engaged at work are less likely to look for a new job
  • Employee engagement can lead to an 18 percent higher customer retention rate

Keep employees engaged, and keep open communication with them so that they feel valued (and more likely to stay). And if you need help getting your team to be on the same level, you may want to try some team-building exercises.

Building Relationships with Members of the Community

Of course you want to nurture your current customer base, but what about meeting new people? Here’s why local business owners should build relationships with people who aren’t (and might never become) their customers: The obvious answer is that it’s possible that they will become a customer, but there’s more than that to building a relationship with a stranger. I’m not saying you have to become best friends with everyone you meet, but meeting new people and networking can do a lot for a local business. Any time I meet someone who owns a local business, I want to visit the business and tell my friends about it. If people in your community meet you personally, they will probably want to use your business the next time they are in need of a service or product you provide. Members of your community can be one of your most valuable resources. If you are in need of help, and you’ve been networking at local events, you’re more likely to have met someone who can help you out.

How to Build Relationships in Your Community

Building relationships takes patience. You will have to invest time in building those relationships. You can’t just walk up to someone and say, “Hey, want to have a business relationship with me?” (Well, you could, but you probably shouldn’t. You wouldn’t just walk up to someone and say, “We’re friends now.” Approach business relationships the same way.) Take the time to cultivate those relationships. You don’t have to invite everyone you meet at a networking event over for dinner, but get to know people. Talk to them. Give them your card and/or your email address.  As a busy business owner, it’s going to be hard to take the time to meet new people, but here are some places where you can meet others:

  • Chamber of Commerce and other local organizations
  • Local networking events
  • Charity events
  • LinkedIn 

Final Thoughts on Relationship Building

When you’re working to build relationships with members of your community, keep these three ideas in mind:

Be willing to reciprocate. Remember that there is a give and a take in all relationships. If you aren’t willing to be there for someone who has been (or even who would be) there for you, that person will be less likely to help you out if you need it.

It’s not all about the benefits. Don’t be so focused on the end goal that you forget that it’s possible you won’t benefit from the relationship. And hey, that’s okay. You have friends who won’t help you move into a new home, but you still think of them as friends. Similarly, sometimes your business relationships won’t turn a profit or bring in foot traffic.Be genuine. Treat others as you’d want to be treated, and welcome conversations, feedback and new ideas. You’ll make new friends and maybe even get new customers in the process!